Terms and Conditions

 

Innovation Lab A/S
Klostergade 28, 3rd Floor
8000 Aarhus C
CVR: 28699670
Email: info@ilab.dk

 

Order confirmation

You will receive an order confirmation at the provided email address immediately after purchase.
If you do not receive this order confirmation, please contact us at info@ilab.dk.

Prices

At Innovation Lab A/S, all prices are in Danish kroner and stated exclusive of VAT.
We reserve the right to change prices from day to day without prior consent.

Payment

Innovation Lab A/S accepts payment with a selection of Danish and international payment cards. When purchasing digital products via our webshop, the payment will be withdrawn from your account immediately.
It is possible to pay by invoice for the membership. In such cases, payment is made for one year’s membership at a time. Contact info@ilab.dk if you wish to pay by invoice.

Delivery

When purchasing digital products, including membership, delivery and access to the membership occur immediately after the purchase to the email address specified in the order. In exceptional cases, delivery may take up to 5 working days. If this happens, please contact us at info@ilab.dk.

When purchasing tickets for physical events or courses, delivery occurs in the form of an order confirmation to the email address specified in the order.

Access to products

If you have purchased a single product or a personal membership, access to it is only valid for you for personal use. It is illegal to share the membership or forward products from Innovation Lab A/S to others.

If your company has a Virtual or All In membership with Innovation Lab A/S, all employees in the company can access the products included in the membership.

Access to physical events or courses occurs by attending at the specified time and place. It is possible to transfer your ticket for a physical course or event to someone else. In such cases, please inform us at info@ilab.dk.

Right of withdrawal

When purchasing digital products that are delivered immediately after purchase, you accept that your 14-day right of withdrawal according to the Consumer Agreement Act, specifically “Law on certain consumer agreements § 17, subsection 2, cf. § 9, subsection 2, no. 2a.”, lapses.

When purchasing physical products such as courses, lectures, and events, the standard 14-day right of withdrawal applies. However, the right of withdrawal lapses at the moment the physical product takes place, even if 14 days have not passed since the purchase. We do not refund money in case you are prevented from participating in physical or digital live events and courses, whether due to illness or other absences.

All dates and times for physical or digital live events and courses are subject to change. We also reserve the right to cancel in case of insufficient registrations.

Rights

All rights to webinars, masterclasses, courses, lectures, and all digital products belong to Innovation Lab A/S.

When purchasing a product, you obtain a license to use the purchased product for either yourself (Personal membership or single purchase) or your company (Virtual or All In membership).

The digital product is personal to you or your company depending on the license, and it is not allowed to sell, forward, loan, give away, or otherwise distribute the purchased product, either privately or commercially. This applies to the content of our webinars, masterclasses, courses, and all other digital products.

It is possible to transfer your ticket for a physical course or event to someone else. In such cases, please inform us at info@ilab.dk.

Termination of membership

The membership is ongoing and invoiced for one year at a time. Termination must occur at least three months before the end of a subscription period. Termination can be done by writing to info@ilab.dk.

Changes to terms and conditions

Innovation Lab A/S reserves the right to change these terms and conditions. Customers will be informed of significant changes via email or on our website. Continued use of our services after the changes take effect constitutes acceptance of the new terms.

Disclaimer for errors and omissions

We reserve the right to make typographical errors, pricing errors, interim sales, and technical errors that may result in us being unable to fulfill your order.

Personal data

To enter into an agreement with us and shop on our website, we need the following information about you:

• Name
• Company name
• Address
• Email address
• Information about what you have purchased

We process your personal data to deliver the item to you and to handle inquiries regarding your purchase. Processing is carried out in accordance with the rules in our privacy policy for Innovation Lab A/S. Here you can read more about how your data is processed, when it is deleted, and what rights you have as a registered user.

Complaint options

If you have a complaint about a product purchased from us, please write to info@ilab.dk. If we are unable to find a solution, you can file a complaint with:

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

Privacy Policy

 

Data responsibility

We take your data protection serious. We process personal data, and have therefore implemented this privacy policy, that informs you of how we process your data.

We ensure a fair and transparent data processing

When we ask that you make your personal data available to us, we inform you about which data we process, and for what purpose. You will always be able to receive a notification about the time of collection of your personal data.

Processing of personal data

We apply this type of data about you

We apply data about you to improve our service and secure the quality of our products and services as well as our contact with you. The data we apply, comprises:

• Regular personal data – if you contact us, we will store your name, phone-number and email
• Internet traffic data
• Tracking data from technical cookies – used to optimize our site

We collect and store your personal data for specific purposes

We collect and store your data regarding specific purposes or other legal business purposes. This occurs when we need to:

• Fulfil your request for products or services
• Adaptation of our communication and marketing to you
• Adaptation of our partners communication and marketing to you
• Administration of your relation with us
• Fulfilment of legislations

We only process relevant personal data

We only process data about you that is relevant and sufficient in relation to the purpose that is defined above. The purpose is essential to determine which of the data about you is relevant to us. The same applies to the extent of the personal data we use. Fx. We don’t use more data than what we need for the specific purpose.

We only process necessary personal data

We only collect, process and store the personal data which is necessary in relation to fulfilling our provided purpose. Other than that, there could be legislation determining which types of data is necessary to collect and store for our business operations. The type and scope of the personal data we process, could also be necessary to fulfil a contract or other judicial obligation.

We check and update your personal information

We check that the personal data we process about you isn’t false or misguiding. We also make sure to update your personal data ongoing. Because our service is dependent on your data being correct and updated, we ask that you inform us of relevant changes in your data. You can use the email info@ilab.dk to contact us regarding your personal information.

We delete your personal data when it’s no longer necessary

We will delete your personal data when it’s no longer necessary in relation to the purpose that was the reason for our collection, processing and storage of your data.

We collect your consent before we process your personal data

We collect your consent before we process your personal data for the purposes described above unless we have a legal basis to collect them. We’ll inform you of such a basis and of our legitimate interest in processing your personal data. Your consent is voluntary and you can at any time withdraw it by contacting us.

We won’t forward your personal data without your consent

If we forward your personal data to partners and actors, fx. for use in marketing, we will collect your consent and inform you what your data will be used for. You can at any time object to this form of forwarding, and you can also decline any inquiries in a marketing purpose in the CPR-register. We will not collect your consent if we are judicially bound to forward your personal data, fx. as a part of a report to the authorities.

Information about data processing regarding the employment process

Innovation Lab will – by evaluating your profile in regards to employment – process all the documents, media and possible references that you append with your application. We reserve the right to contact references you may have included.
We will only process your data internally and your data will only be processed by people with a part in the application process. Your application and possible appended data will not get processed further after the employment process without your consent, and the data will be deleted without unnecessary delay.
We reserve the right to request a criminal record which we will delete when the involved parties have either approved or disproved it.

Security

We will protect your personal data and have internal rules about information security
We have adopted internal rules regarding information secure which contains instructions and measures which protect your personal data against deletion, loss, alteration, against unauthorized publication and against unauthorized individuals gain access or knowledge of them.

Your rights

You have the right to access your personal data

You have the right at any time to get informed of which data about you that we process, where they originate, and what we use them for. You can also get information of how long we keep your personal data and who receives data about you, in the extent we forward data in Denmark and abroad.
If you request it, we can also inform you of the data we process about you. The access could be restricted regarding other people’s privacy protection, for trade secrets and immaterial rights.
You can enforce your rights by contacting us on info@ilab.dk.

You have the right to get inaccurate personal data corrected or deleted

If you believe that the personal data we process about you is inaccurate you have the right to have it corrected. You must contact us and inform us of where the inaccuracies lie and how to correct them.
In some cases, we will have an obligation to delete your personal data. This applies fx. If you repeal your consent. If you believe that your data are no longer necessary compared to the purpose which we collected them for, you can ask to have your data deleted. You can also contact us if you believe that your personal data is being processed contrary to the legislation or other judicial obligations.
When you approach us with a request to have your personal data corrected or deleted, we will examine if the conditions are met, and if so we will implement any changes or deletions as fast as possible.

You have the right to oppose our processing of your personal data.

You can also oppose our forwarding of your data for marketing purposes. You can use the contact information at the top to send an opposition. If your opposition is justified we will make sure to cease the processing of your personal data.